The article makes the problem sound generational in a more blatant way than I've seen elsewhere. The store's manager, Martha MacDonald, is quoted as saying, “Kids will [buy a book], move seven feet away, turn on their laptops and see that Amazon is selling it for $15 less — and then say, ‘I want to return this.’” Obviously, this is troublesome.
(You'll recall that Harvard Book Store fought such behavior in a kind of mock-PSA video, "Don't be an I-Phoney, posted here.)
There was more youthful indifference mentioned, as well:
Undergraduate students generally were unconcerned by the news that the bookstore may close. Of 14 students interviewed, seven said they did not buy any books from Labyrinth in the past year, and six more had bought five or fewer. Marisa Karchin ’14 said she bought 10 books from Labyrinth Books in the past year, but said the closing would only be a minor inconvenience, as she would have shopped online instead.
Could this be true, even amongst Yale students? So college students now only see bookstores as fulfilling their reading needs, not their wants? Are we really the old people telling kids today what they're missing, while they roll their eyes and put their ear buds back in?
I think I hear Christopher sobbing, or shredding phonebooks with his bare hands in frustration. Oh wait, who gets a phonebook anymore?!